Banking Dive· Caitlin Mullen·· 7小时前AI 评分48
Personetics CEO：AI时代银行应突出人工渠道以守住客户关系
Banks should play up human touch to stand out in AI era: fintech CEO
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Personetics CEO Udi Ziv表示，面对大型语言模型和AI agents对银行客户关系的冲击，银行应突出人工渠道以保持差异化。JPMorgan Chase、Bank of America和Citi已阻止AI agents访问客户账户，银行担心客户关系被平台夺走。
Source:Banking Dive · bankingdive.com