AI is changing how work is done, but trust remains indispensable

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Tungsten Automation executive John Gibbon pointed out that AI will change how finance work is done, but stronger technical capabilities alone cannot guarantee that products will deliver more value. Products must still address customer needs, compliance requirements, and business goals. A Tungsten Automation report shows that 77% of business leaders have upgraded invoice processing, but only 30% have fully automated the reconciliation of payment and invoice data; 73% plan to automate reconciliation within the next 12 months.