AmEx sets quarterly revenue record while tightening controls on AI agents

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AmEx reported third-quarter revenue of slightly more than $20 billion, up 9% year over year, while saying it would strictly control AI agents and not allow them to run unchecked in its systems. The company will selectively evaluate agents and explore embedding its own agents in AI platforms, focusing on confirming agents’ identities, who authorized them, and their purchase intent. AmEx’s third-quarter net income was $3.71 billion, up 28% year over year.