Retailers see payment declines but miss a second chance to recover sales

AI-assisted source summary · not independently verified. Content standards

Although commercial businesses can detect payment failures in real time, they use intelligent retries for only 41% of declines, compared with 84% at financial and infrastructure businesses, missing the opportunity to complete transactions on a second attempt. Only 3% of commercial businesses have full control over payment tokens; when token control is insufficient, the share using automated routing is just 7%. 82% of commercial businesses have invested in or plan to invest in payment orchestration within a year. The survey covered 110 U.S. businesses with annual revenue of at least $10 million. Industry samples were small, so the results should be viewed as directional.