First Internet Bank bets on AI: expanding its lending business rather than reducing staff

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First Internet Bank is using Bretton AI agents to cut compliance review time for SBA loan applications by 87%, and plans to use the freed-up capacity to expand its lending business rather than reduce staff. Four compliance processes are expected to free up 24,300 employee hours annually, reducing review time from 8 to 10 hours to less than 1 hour. Customers Bank’s pilot reduced the time to close some commercial loans to 7 days, compared with the usual 30 to 60 days.