RBC blocks third-party personal AI agents from directly accessing its digital banking services

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Royal Bank of Canada（RBC）has decided to block third-party personal AI agents from directly accessing online banking and other authenticated digital services, and connections previously authorized by users will stop working. Customers can still use the services through the RBC official website, mobile app, the bank’s own digital tools, and customer service; RBC said that agents accessing accounts may involve storing passwords, and that as their autonomy increases, the risks of fraud and consumer harm will also increase.