Flagright advocates concentrating human review on compliance decisions affecting customers’ financial lives

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Flagright co-founder and co-CEO Madhu Nadig advocates having AI agents handle evidence gathering, documentation, and low-risk work, while humans make decisions affecting customers’ financial lives, such as closing accounts and filing SARs. One payments company used AI to cut the time spent drafting case narratives by 60%, while a wealth management firm with more than 1 million customers reduced SAR filing time by 25%. Flagright recommends documenting the full investigation process, starting with simple use cases, and having compliance teams adjust configuration limits themselves.