PYMNTS Intelligence measures the agentic advantage: Who has it and how to gain it

AI-assisted source summary · not independently verified. Content standards

PYMNTS Intelligence has built a framework for measuring “agentic businesses,” assessing the actual workload and quantifiable business outcomes of AI and AI agents in enterprise processes to determine who has the agentic advantage. Since March 2024, the team has surveyed executives at U.S. companies with revenue of $1 billion or more almost every month, completing 27 surveys covering 1,627 executives. In the latest data, AI appears in 98% of the business areas it tracks, and 97% of executives say it delivers returns.