Financial Services Agency announces survey results on measures to facilitate access to financial services for people with disabilities and other groups (as of the end of March 令和8年)

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Financial Services Agency announced the results of a survey of measures implemented by financial institutions for people with disabilities and other groups as of the end of March 令和8年. ATMs that visually impaired people can operate independently accounted for approximately 97.8% of all ATMs. Across various types of institutions, including major banks and trust banks, the rate at which internal rules had been established for reading documents aloud and writing on behalf of customers in deposit transactions was generally 100%. Support rates for telephone relay services ranged from 41.3% to 100%, while support rates for ヨメテル ranged from 28.6% to 100%.