Wells Fargo’s 4 strategic priorities for transforming the bank with AI

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Wells Fargo is driving its AI transformation through four priorities: adopting a hub-and-spoke collaboration model, focusing on high-impact applications, accelerating deployment within security and governance guardrails, and improving employees’ AI capabilities. Its Banker Intelligence feature has increased product sales by 40%, while its virtual assistant Fargo has accumulated data from around 1 billion customer interactions. The bank’s model risk management team has also developed a small language model for debit card fraud detection.