PYMNTS report: Scams’ share of fraud losses rises to 22.4%

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A PYMNTS Intelligence report finds that scams in which customers are persuaded to take action accounted for 22.4% of fraud losses at U.S. banks, credit unions and FinTechs, up from 12% in 2025. Based on a survey of 90 U.S. financial institution executives, the report says that credential theft and customer manipulation together accounted for 50.6% of fraud losses in 2026, up from 27.6% in 2024. 78% of institutions plan to increase investment in customer communications over the next year, and banks need to pair fraud detection tools with timely, easy-to-understand customer prompts.