Citi takes a cautious approach to AI agents accessing bank accounts

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Citi said it currently prohibits external AI agents from accessing its systems on users’ behalf, while retaining the read-only open banking access already in place, and plans to open access to businesses after safeguards are established. The bank believes a KYC-like “know your agent” process is needed to clarify agents’ authorization scope, the transactions they can execute, and the boundaries of responsibility. Meanwhile, Citi is letting U.S. corporate clients test self-service account opening through CitiDirect and plans to expand the service to other countries.