Banks are rethinking human oversight in the age of agentic AI

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Banks are rethinking human oversight and governance mechanisms in the age of agentic AI to address risks such as overreliance, coordination failures and data accessibility. In one case, AI agents and human review cut the processing time for suspicious activity reports from six hours to five minutes, but reviewers needed to manually introduce errors to stay alert because they placed too much trust in the output. KPMG data shows that 99% of companies plan to put agents into production, but only 11% have done so; MAS published responsible AI regulatory expectations on 7 October 2026.