PayPal CEO says the company has not been agile enough and is pushing ahead with management and business transformation

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PayPal CEO Enrique Lores said the company has made decisions slowly and had too many layers of management, and is pushing ahead with transformation by simplifying decision-making, clarifying accountability and cutting positions. PayPal will increase investment in Venmo, Braintree and consumer financial services while continuing to develop its checkout business; the company expects agentic commerce to remain small in scale in 2026 and 2027, and is investing in infrastructure and partnerships.