Santander partners with Nvidia to build new AI banking capabilities

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Santander and Nvidia are collaborating to help the bank evaluate AI models and agents and efficiently deploy related capabilities. Santander AI lab built “Model Arena” to evaluate open-weight models and uses Nvidia NeMo Customizer to specialize models; selected experiments reduced the cost of each interaction from €5 to approximately €0.03, while customer service experiment costs fell by more than 50%.