Younger consumers make service providers pay for poor billing experiences

AI-assisted source summary · not independently verified. Content standards

A report from PYMNTS Intelligence and Paymentus shows that younger consumers encounter more billing problems and are more willing to delay payments or consider switching service providers. The report surveyed 2,566 U.S. consumers and 240 service providers; nearly eight in 10 consumers contacted customer service in the past year, compared with 71% of baby boomers. Nearly six in 10 Gen Z consumers said paying bills made their relationship with service providers closer.