i2c: Banks can delegate decisions, but cannot outsource responsibility

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i2c Vice President Matt Pearce said banks can allow autonomous agents with limited permissions to make decisions within predefined guardrails, but accountability to customers and regulators cannot be outsourced. Most routine decisions on the i2c platform have already been automated, while approving complex fraud accounts, raising credit limits beyond predefined thresholds, and waiving compliance restrictions still typically require human judgment. Over the next 3 to 5 years, humans may continue to be involved in high-risk exceptions involving fraud, compliance, credit risk, and customer disputes.