Fiserv Executive Discusses AI-Driven Restructuring of Retail Payments

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A Fiserv executive said agentic commerce is prompting digital merchants to assess whether their existing payments and commerce technology stacks are suitable for shopping agents in the future. At present, most transactions are still confirmed and authorized by people, with agentic commerce operating mainly as a new channel; if agents transact autonomously in the future, payment processes may need to separately verify user intent and specific payment information. The article also notes that agentic payments could drive $3 trillion to $5 trillion in global consumer commerce transactions by 2030.