Wyndham deploys AI agents to increase hotel bookings and reduce franchisee costs

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Wyndham Hotels & Resorts has deployed AI agents across the guest experience to increase hotel bookings and franchisee revenue while reducing operating costs. Its Wyndham AI Concierge now autonomously handles calls at more than 1,700 hotels worldwide, increasing customer satisfaction by 450 basis points and voice conversion rates by 500 basis points.