Elavon survey: Digital payment adoption in healthcare outpaces revenue cycle performance

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A survey of 150 healthcare industry leaders by Elavon found that 68% of respondents’ organizations already offer nearly every payment channel patients want, but only 15% believe their end-to-end revenue cycle performance is excellent. 76% said employees spend 5%-20% of their time handling exceptions or correcting errors, while 83% said payment errors or reconciliation delays affect month-end close at least 25% of the time; nearly all respondents plan to explore generative or agentic AI, and 56% ranked scalability as the top factor when evaluating strategic partners.