The platform payment strategy should revolve around customer success
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AI-assisted source synthesis · not an independent investigation.
On November 5, 2026, Checkout.com published an article stating that platforms should formulate payment strategies around whether customers can go live quickly, transact reliably, and continue to grow, treating payments as a product and growth issue. The article cited a forecast that global embedded finance revenue is expected to grow by 279% from 2026 to 2031; for SaaS companies with annual recurring revenue of $50 million to $100 million, the median contribution of existing-customer expansion to new annual recurring revenue is 58%. The article also stated that payment delays can damage customer trust, with 41% of independent earners saying that they have already stopped or may stop working with platforms as a result; platforms should require payment service providers to provide more transparent data and improve operational control.
AI-written from reports · updated 1 hour ago
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- Checkout.com BlogWhy platform payment strategies should be built around customer success
Platforms should build payment strategies around whether customers can go live quickly, transact reliably, and continue to grow, treating payments as a product and growth issue. Global embedded finance revenue is expected to grow 279% from 2026 to 2031; for SaaS companies with $50M–$100M in annual recurring revenue, existing customer expansion contributes a median of 58% of new ARR. Payment delays can damage trust, with 41% of independent earners saying they have stopped or may stop working with a platform as a result. Platforms should seek more transparent data from PSPs and strengthen operational control.
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