Amex Releases Merchant Guidance on Agentic Commerce
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On October 8, 2026, American Express released a report on AI and businesses and began forming a merchant advisory council to provide businesses with guidance on navigating “agentic commerce.” The report is based on a survey of 2,005 U.S. adults: two-thirds of respondents currently use AI to compare prices, and approximately six in ten said they may use AI agents to obtain recommendations in the next 12 months; 52% were willing to authorize AI agents to purchase lower-priced items such as everyday necessities, while 15% accepted having them purchase higher-priced items such as electronics.
AI-written from reports · updated 8 days ago
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- Payments DiveAmerican Express offers businesses advice on AI
American Express released a new report and is establishing a merchant advisory council to provide businesses with advice on navigating agentic commerce. Its survey of 2,005 U.S. adults found that two-thirds are using AI to compare prices, while about six in ten may use AI agents to obtain recommendations in the next 12 months; 52% would authorize them to purchase low-priced everyday items, while 15% would accept them purchasing high-priced items such as electronics.