FTC Sues Toast Over Alleged Improper Fees
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AI-assisted source synthesis · not an independent investigation.
On November 4, 2026, Toast CEO Aman Narang responded during the third-quarter earnings call to lawsuits against the company brought by the U.S. Federal Trade Commission (FTC) and state governments. The lawsuits allege that Toast charged fees without authorization, misled merchants about pricing, and obstructed customers from canceling services. Toast denied the allegations, saying it would continue to pursue its growth plans and pointing to its growing market share in response. Toast also argued that the Restore Online Shoppers’ Confidence Act (ROSCA) does not apply to negotiated B2B contracts. The report did not disclose any subsequent rulings or new developments in the litigation.
AI-written from reports · updated 3 hours ago
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- PYMNTSToast says market share growth shows FTC lawsuit lacks merit
Toast CEO Aman Narang said on the third-quarter earnings call that the company would continue executing its growth plans and pointed to market share gains in response to lawsuits brought against it by the FTC and state governments. The lawsuits allege that Toast charged unauthorized fees, misled merchants about pricing, and obstructed customers seeking to cancel service; Toast denies the allegations and argues that ROSCA does not apply to negotiated B2B contracts.
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