Payment credential control affects merchants’ ability to switch processors
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AI-assisted source synthesis · not an independent investigation.
On October 21, 2026, PYMNTS, citing a survey by PYMNTS Intelligence and Spreedly, said that 93% of surveyed companies lacked full control over payment tokens and credentials; even when merchants discuss lower payment processing rates, customer credentials may remain under the control of their existing provider, which can make migration costly. The survey also found that among companies with all five core orchestration capabilities, 78% achieved a transaction completion rate improvement of at least 2%, but the research did not prove that credential control alone caused this improvement. Spreedly said it launched an independent payment vault in July, with credentials usable across more than 100 payment service providers.
AI-written from reports · updated 2 hours ago
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- PYMNTSPayment data may leave merchants locked in to their existing payment processors
Even if merchants negotiate lower payment processing rates, migrating may still be costly if customer credentials remain under the control of their existing providers. A survey by PYMNTS Intelligence and Spreedly found that 93% of surveyed companies did not have full control over payment tokens and credentials; among companies with all five core orchestration capabilities, 78% saw transaction completion rates increase by at least 2%, though the study did not prove that credential control alone drove this increase. Spreedly launched an independent payment vault in July, saying credentials can be used with more than 100 payment service providers.
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