Square launches voice AI self-ordering kiosk
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On October 15, 2026, PYMNTS reported that Square launched a new flagship self-service kiosk for quick-service restaurant (QSR) operators to address labor shortages in the industry. The kiosk is equipped with AI software, voice capabilities, and a 21.5-inch touchscreen. Its agentic conversational voice layer can understand merchants' menus, answer customer questions in real time, provide recommendations, and handle modification and substitution requests. The kiosk also supports personalized check-ins, earning, and redemption of rewards through Neighborhoods or Square Loyalty, and integrates payment functionality and a barcode scanner. The report did not disclose the product's pricing, specific launch scope, or customer deployment details.
AI-written from reports · updated 4 days ago
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- PYMNTSSquare launches self-service kiosk with voice AI to address QSR labor shortages
Square has launched a new flagship self-service kiosk for QSR operators, featuring AI software, voice capabilities and a 21.5-inch touchscreen. Its agentic, conversational voice layer can understand merchants’ menus, answer customer questions in real time, make recommendations, and process modifications and substitutions. The kiosk supports personalized check-ins, reward earning and redemption through Neighborhoods or Square Loyalty, and integrates payments and a barcode scanner.
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