Billing Friction Puts Auto Loan Payments at Risk of Delay
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AI-assisted source synthesis · not an independent investigation.
On October 14, 2026, PYMNTS, citing estimates from PYMNTS Intelligence, said that billing dissatisfaction may affect the timing of auto loan borrowers’ payments: 22% of borrowers sometimes or frequently delay payments because of billing dissatisfaction, putting approximately $12.3 billion in monthly auto loan payments at risk of delay. The report showed that auto loan payment execution scored 75/100, with payment options scoring 69 and problem resolution scoring 70. The report also said that lenders can link service data such as billing disputes, customer service contacts, and failed payments with borrowers’ subsequent repayment behavior to identify changes in payment timing.
AI-written from reports · updated 5 days ago
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- PYMNTSBilling friction puts $12.3 billion in monthly auto loan payments at risk of delay
PYMNTS Intelligence estimates that billing dissatisfaction causes 22% of auto loan borrowers to delay payments sometimes or often, exposing $12.3 billion in monthly auto loan payments to risk of delay. Auto loan payment execution scores 75/100, while payment options and issue resolution score 69 and 70, respectively. Lenders can link servicing data such as billing disputes, customer service contacts and failed payments with subsequent repayment behavior to identify changes in payment timing.
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