Personetics recommends that banks strengthen human services
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AI-assisted source synthesis · not an independent investigation.
On November 4, 2026, Banking Dive reported that Personetics CEO Udi Ziv said that, amid the potential impact of large language models and AI agents on banks’ customer relationships, banks should emphasize human channels to maintain differentiation. He also said that JPMorgan Chase, Bank of America, and Citi have blocked AI agents from accessing customer accounts because banks are concerned that platforms could take over their customer relationships. The latest development disclosed in the report is that Personetics has proposed strengthening human services to address the challenges AI poses to customer relationships in the AI era.
AI-written from reports · updated 2 hours ago
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- Banking DivePersonetics CEO: Banks should emphasize human channels to retain customer relationships in the AI era
Personetics CEO Udi Ziv said that, facing the impact of large language models and AI agents on banks’ customer relationships, banks should emphasize human channels to maintain differentiation. JPMorgan Chase, Bank of America and Citi have blocked AI agents from accessing customer accounts, as banks fear that platforms could take over their customer relationships.
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