Unilever expands NOVA intelligent order processing pilot
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Reported on October 30, 2026, Unilever's NOVA consists of 5 AI agents built on Microsoft Foundry. In 11 pilot markets, NOVA has shortened the first step of order processing to approximately 90 seconds, with 95% of orders requiring no human processing. Refund claim processing is twice as fast, and new customer onboarding time has been reduced by 90%. Unilever has currently deployed 8 agents globally and plans to expand NOVA to more than 50 markets, with North America next.
AI-written from reports · updated 3 hours ago
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- PYMNTSUnilever cuts order processing to 90 seconds with NOVA AI agents
Unilever’s NOVA consists of 5 AI agents built on Microsoft Foundry, reducing the first step of order processing to approximately 90 seconds across 11 pilot markets. In the pilot markets, 95% of orders require no manual processing, refund claims are processed twice as fast, and new customer onboarding time has been reduced by 90%. Unilever has deployed 8 agents globally and plans to expand NOVA to more than 50 markets, with North America next.
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