Software platform merchants’ intention to switch remains high
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AI-assisted source synthesis · not an independent investigation.
On October 12, 2026, Payments Dive cited the *2026 Merchant Insider Report* as reporting that software platform merchants’ intention to switch remains high. The report shows that, for the second consecutive year, more than 60% of surveyed merchants said they intended to change software platforms; the figure was 62% in 2025, up from 55% in 2023. The survey covered more than 1,500 businesses in Australia, the United Kingdom, and the United States. The report disclosed changes in merchants’ intention to switch platforms, but did not provide the actual scale of migration, the proportion that completed migration, or specific triggering factors.
AI-written from reports · updated 7 days ago
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- Payments DiveMerchant churn and retention on software platforms: An analysis of migration triggers
The 2026 Merchant Insider Report shows that more than 60% of merchants intend to switch software platforms for the second consecutive year: 62% in 2025, up from 55% in 2023; the survey covered more than 1,500 businesses in Australia, the UK and the US.
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