AI-Enabled Bank Card Replacement Services
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AI-assisted source synthesis · not an independent investigation.
A report jointly released by PYMNTS and Thales on October 21, 2026,指出 that the bank card replacement process can serve as an entry point for issuers to leverage AI to improve service speed and reduce customer calls. Citing discussions with Thales customers, the report said that approximately 25% of call center inquiries concern bank card status. The report recommends connecting card production, delivery, and customer communication systems to coordinate address verification, physical card production, digital card updates, and changes to alternative credentials, while notifying customers in advance. The report also cited EY research showing that 52% of banks have piloted agentic AI, and 16% have deployed production use cases.
AI-written from reports · updated 2 hours ago
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- PYMNTSPYMNTS and Thales report: 25% of card replacement calls point to an AI service opportunity
A joint report by PYMNTS and Thales finds that the card replacement process can serve as an entry point for issuers to use AI to improve service speed and reduce customer calls. Discussions with Thales customers show that approximately 25% of call center inquiries involve card status; connecting card production, delivery and customer communications systems can coordinate address verification, physical card production, digital card updates and replacement credential changes, while notifying customers in advance. EY research shows that 52% of banks have piloted agentic AI, while 16% have deployed production use cases.
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