BILL Uses AI to Reduce Underwriting to 12 Minutes
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On November 6, 2026, PYMNTS reported that BILL used artificial intelligence to reduce underwriting case processing and customer wait times from 3 hours to approximately 12 minutes. Over the past year, BILL’s risk team built more than 100 AI agents, saving the team over 1,400 hours per month, equivalent to approximately eight full-time employees. The Robin suite, consisting of three AI agents, can assign cases, summarize customer data, and provide one-click decision links. In addition, the AI-powered Chat with BILL has handled 45% of customer support conversations.
AI-written from reports · updated 2 hours ago
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- PYMNTSBILL uses AI to reduce underwriting time from 3 hours to 12 minutes
BILL uses AI to reduce underwriting case processing and customer wait times from 3 hours to approximately 12 minutes. Over the past year, its risk team has built more than 100 AI agents, saving the team over 1,400 hours per month, equivalent to approximately eight full-time employees. The Robin suite, made up of three AI agents, can assign cases, compile customer data, and provide one-click decision links. AI-powered Chat with BILL has handled 45% of customer support conversations.
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