BMO launches AI assistant to handle credit card issues
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AI-assisted source synthesis · not an independent investigation.
On November 7, 2026, BMO announced the launch of AI Agent Assist for employees, deployed in its Virtual Connect customer service center, using agentic AI to help handle customers’ credit card transaction issues. BMO stated that the tool aims to shorten query resolution times by 20% to 30% and automatically handle approximately 40% of eligible credit refund requests; relevant customers may receive refunds as quickly as the same day. Current reports have only disclosed the tool’s launch and expected effects, without explaining its actual operating results or coverage.
AI-written from reports · updated 2 days ago
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- PYMNTSBMO leverages agentic AI to resolve credit card transaction issues
BMO announced the launch of AI Agent Assist for employees, using agentic AI to help handle customers’ credit card transaction issues. The tool serves BMO’s Virtual Connect customer service center, with the goal of shortening query resolution times by 20% to 30% and automatically processing about 40% of eligible credit refund requests. Customers can receive the credit as soon as same day.
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