Satisfaction with digital banking among Canadian small businesses rises
Start here
AI-assisted source synthesis · not an independent investigation.
On October 24, 2026, Fintech News reported that Canadian small and medium-sized businesses are using digital banking more, with RBC ranking highest in small-business banking customer satisfaction. Mobile banking satisfaction was 719 points, up 43 points from 2022; overall satisfaction rose 4 points year over year to 656 points. Customers’ understanding of mobile banking services also improved, with the proportion who fully understood the relevant services increasing from 51% to 68%. However, while the digital experience has improved, issues remain with service responsiveness and access to advice: 49% of customers had to wait when calling a bank representative, and the proportion of customers receiving relevant product or financial advice fell to 56%.
AI-written from reports · updated 2 hours ago
Timeline
Follow the reporting to see the different sides of the story.
- Fintech NewsCanadian small businesses embrace digital banking, but customers want better personal service
Satisfaction with digital banking among Canadian small businesses is rising, with RBC ranking highest in small business banking customer satisfaction. Mobile banking satisfaction reached 719 points, up 43 points from 2022; overall satisfaction rose 4 points year over year to 656 points, and the share of customers who fully understand mobile banking services increased from 51% to 68%. But 49% of customers have to wait when calling a bank representative, and the share receiving relevant product or financial advice fell to 56%.
Heat over time
Not enough consecutive observations yet to draw a trend.