Full recovery rate for fraud victims who reported to banks: 42%
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AI-assisted source synthesis · not an independent investigation.
On November 12, 2026, PYMNTS published a survey based on 9,524 U.S. consumers. The results showed that among victims who reported fraud to their banks, 42% recovered all of the stolen funds; the full recovery rate was 20% for those who reported through channels other than banks, and 8.1% for those who did not report it. Among victims who had recovered some of their funds, 79% received the money through financial institutions. The survey also showed that 11% of victims did not report the fraud at all, an increase of 26% from the previous survey. The report stated that clearer fraud-reporting guidance from banks could help improve victims’ experience when seeking assistance.
AI-written from reports · updated 1 hour ago
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- PYMNTS42% of scam victims who reported the fraud to their bank recovered all losses
A PYMNTS Intelligence survey of 9,524 U.S. consumers found that 42% of scam victims who reported the fraud to their bank recovered all stolen funds, compared with 20% of those who reported through channels outside their bank and 8.1% of those who did not report it. Among those who recovered some of their funds, 79% received the money through a financial institution; 11% did not report the fraud at all, up 26% from the previous survey, and banks could improve the help-seeking experience by providing clearer reporting guidance.
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