NOWPayments Advocates for Payment Service Providers to Take on More Support Work
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On October 23, 2026, Cryptopolitan reported that the commercial director of NOWPayments argued that payment service providers should handle payment-related follow-ups and troubleshooting, reducing merchants’ burden of handling payment inquiries, refunds, and account issues. NOWPayments said its support team’s reports showed that 97% to 98% of chats were taken over within three minutes and 98% to 99% of emails were taken over within 20 minutes, both exceeding the 95% target. The report also gave examples, stating that a $105 ETH payment was processed about one minute after the customer’s approval, while a BTC refund of more than $400 took approximately two days from the initial request to the customer’s confirmation of receipt.
AI-written from reports · updated 2 hours ago
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- CryptopolitanNOWPayments says payment providers should reduce work, not add to it
NOWPayments’ commercial director argues that payment providers should handle payment-related follow-ups and troubleshooting, reducing the burden on merchants of handling payment inquiries, refunds, and account issues. The company says its support team reports that 97% to 98% of chats are picked up within three minutes and 98% to 99% of emails within 20 minutes, both exceeding the 95% target. In one case, a $105 ETH payment was processed about one minute after customer approval; a BTC refund of more than $400 took about two days from the initial request to the customer confirming receipt.
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