Finastra: AI’s real opportunity in payments is to give experts their time back

AI-assisted source summary · not independently verified. Content standards

Finastra proposes that AI-driven automation with human oversight can reshape payment error and exception handling by identifying causes, validating rules, and recommending remediation, accelerating processing and improving the customer experience. Its data shows that this guidance can reduce manual investigation time by 20-30%, enabling payment operations teams to save more than 1.5 hours per day. For payment rails including SWIFT, Fedwire, SEPA, UPI, and Nexus, cloud-native capabilities can update as rules change, supporting compliant operations.