Bottomline Advances AI Adoption in Payments Through Expertise
Start here
AI-assisted source synthesis · not an independent investigation.
On November 11, 2026, Bottomline Senior Vice President of Product Management Jeff Feuerstein said that customers are willing to adopt artificial intelligence but still need guidance from professionals who understand their businesses to help apply AI to specific problems. He noted that customers are concerned about the sensitivity of payment data, complex workflows, fraud risks, and compliance requirements, and also want to understand the impact of automation and what safeguards are in place. Bottomline is investing in AI while emphasizing the importance of industry knowledge, partnerships, and trust. The report did not mention any specific products, investment amounts, or deployment timelines.
AI-written from reports · updated 2 hours ago
Timeline
Follow the reporting to see the different sides of the story.
- PYMNTSBottomline: Expertise helps turn AI’s potential into customer value
Jeff Feuerstein, senior vice president of product management at Bottomline, said customers are willing to adopt AI but still need guidance from professionals who understand their businesses to apply AI to specific problems. Customers are concerned about the sensitivity of payment data, complex workflows, fraud risk and compliance requirements, and also want to understand the impact of automation and the safeguards against risk. Bottomline is investing in AI while emphasizing industry knowledge, partnerships and trust.
Heat over time
Not enough consecutive observations yet to draw a trend.