Sardine Helps Raise Reduce Gift Card Chargeback Rate by 45%
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Raise partnered with payment risk management company Sardine to develop a customized model targeting fraud in Raise’s gift card transactions. The report says Sardine trained the model using Raise’s existing rules as a foundation; previously, Raise spent more than 10,000 hours a year on manual reviews, with manual fraud reviews accounting for as much as 18%. After the partnership, the chargeback rate for Raise gift card transactions fell from 0.53% to 0.29%, a 45% decrease; the share of manual fraud reviews fell to 0.25%. The report did not specify the measurement periods for these figures or when the partnership began.
AI-written from reports · updated 2 hours ago
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- PYMNTSRaise and Sardine partnership cuts chargeback rate by 45%, manual fraud reviews down to 0.25%
Raise and Sardine partnered to reduce the chargeback rate for gift card transactions from 0.53% to 0.29%, a 45% decrease, while cutting the share of manual fraud reviews from a peak of 18% to 0.25%. Raise previously spent more than 10,000 hours annually on manual reviews. Sardine trained a customized model for Raise gift card fraud based on existing rules.
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