Toast Responds to FTC Fee Allegations
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On October 30, 2026, Digital Transactions News reported that the Federal Trade Commission (FTC) and the attorneys general of seven states accused Toast of charging restaurant customers hidden or unauthorized fees, providing inadequate customer support, and creating obstacles when customers canceled their service. Toast strongly opposed these allegations, asserting that the Restore Online Shoppers’ Confidence Act (ROSCA) does not apply to negotiated business-to-business transactions, and said it was prepared to defend itself through litigation. Toast also stated that its technology is used by nearly 200,000 business locations and that it processed $60.7 billion in payments in the second quarter of 2026.
AI-written from reports · updated 46 minutes ago
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- Digital Transactions NewsToast responds to FTC and attorneys general of seven states over allegations concerning fees and customer support
The FTC and attorneys general of seven states allege that Toast charged restaurant customers hidden or unauthorized fees, provided inadequate support, and created obstacles to canceling services. Toast said it strongly disagrees with the allegations, believes ROSCA does not apply to negotiated B2B transactions, and is prepared to defend itself through litigation. Toast said its technology is used by nearly 200,000 business locations and processed $60.7 billion in payments in the June quarter.
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