Consumers Cautiously Embrace Agentic Shopping
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AI-assisted source synthesis · not an independent investigation.
On October 21, 2026, Digital Transactions News published a commentary citing a study conducted by Commerce and Logica Research, with PayPal's participation. The study surveyed approximately 1,000 U.S. online shoppers and found that 28% had already used artificial intelligence while shopping, primarily for product research, price comparisons, and comparing options, rather than placing orders directly. Although 67% of respondents were interested in agentic shopping tools, only 5% accepted purchases being completed without confirmation; 41% were concerned about unauthorized purchases, and 82% required agent payment security to meet or exceed current standards. The article therefore recommended that relevant services first build trust in areas such as product discovery, purchase confirmation, fraud protection, and cross-brand comparison.
AI-written from reports · updated 2 hours ago
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- Digital Transactions NewsCommentary: Lessons from Credit Cards’ Trust-Building for Agentic Shopping
A study by Commerce and Logica Research, with PayPal’s participation, shows that among approximately 1,000 U.S. online shoppers, 28% have used AI while shopping, mainly for product research, price comparisons, and comparing options rather than placing orders directly. 67% are interested in agentic shopping tools, but only 5% accept purchases being completed without confirmation, 41% are concerned about unauthorized purchases, and 82% require payment security to meet or exceed current levels. The article recommends prioritizing trust-building through product discovery, purchase confirmation, fraud protection, and cross-brand comparison.
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