Most digital wallet users save only one payment method
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AI-assisted source synthesis · not an independent investigation.
On October 30, 2026, PYMNTS published a survey of 2,458 U.S. consumers. The results showed that 54% of digital wallet users save only one payment method in the wallet they use most often; another 5% save multiple payment methods but always use the default option. The report said that only about four in ten users switch between their saved payment methods, while 70% of respondents said they were more likely to use the card offering the most rewards. PYMNTS therefore pointed out that issuers need to persuade customers to save another card earlier, rather than merely displaying offers on the checkout page.
AI-written from reports · updated 2 hours ago
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- PYMNTS54% of digital wallet users save only one payment method
A PYMNTS survey of 2,458 U.S. consumers shows that 54% of digital wallet users save only one payment method in their most-used wallet, while another 5% save multiple methods but always use the default option. Only about 4 in 10 users switch between saved payment methods, and 70% say they are more likely to use the card offering the most rewards. The report shows that issuers need to win customers over to saving another card earlier, rather than merely displaying offers at checkout.
Heat over time
Not enough consecutive observations yet to draw a trend.