Financial Services Agency Announces Results of Survey on Financial Services for Persons with Disabilities
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On November 6, 2026, Japan’s Financial Services Agency announced the results of a questionnaire survey on measures to facilitate financial services for persons with disabilities and other groups, as of the end of March 2026 (Reiwa 8). The survey showed that ATMs provided by financial institutions that can be operated independently by persons with visual impairments accounted for approximately 97.8% of all ATMs. Among various types of institutions, including major banks and trust banks, the rate of institutions with internal rules in place for reading and writing deposit transaction documents on behalf of customers was generally 100%. The rate of support for telephone relay services ranged from 41.3% to 100%, while the rate of support for the Yometeru service ranged from 28.6% to 100%.
AI-written from reports · updated 15 hours ago
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- 金融庁Financial Services Agency announces survey results on measures to facilitate access to financial services for people with disabilities and other groups (as of the end of March 令和8年)
Financial Services Agency announced the results of a survey of measures implemented by financial institutions for people with disabilities and other groups as of the end of March 令和8年. ATMs that visually impaired people can operate independently accounted for approximately 97.8% of all ATMs. Across various types of institutions, including major banks and trust banks, the rate at which internal rules had been established for reading documents aloud and writing on behalf of customers in deposit transactions was generally 100%. Support rates for telephone relay services ranged from 41.3% to 100%, while support rates for ヨメテル ranged from 28.6% to 100%.
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