First Internet Bank Uses AI to Speed Up SBA Reviews
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AI-assisted source synthesis · not an independent investigation.
Reported on October 27, 2026, First Internet Bank adopted Bretton AI agents to handle compliance reviews for SBA loan applications, reducing the review time from 8 to 10 hours to less than 1 hour—a reduction of 87%. The bank expects that four compliance processes will free up 24,300 employee hours annually and plans to use the freed capacity to expand its lending business rather than reduce staff. The report also noted that, after a pilot, Customers Bank reduced the closing time for some commercial loans to 7 days, compared with the usual cycle of 30 to 60 days.
AI-written from reports · updated 3 hours ago
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- PYMNTSFirst Internet Bank bets on AI: expanding its lending business rather than reducing staff
First Internet Bank is using Bretton AI agents to cut compliance review time for SBA loan applications by 87%, and plans to use the freed-up capacity to expand its lending business rather than reduce staff. Four compliance processes are expected to free up 24,300 employee hours annually, reducing review time from 8 to 10 hours to less than 1 hour. Customers Bank’s pilot reduced the time to close some commercial loans to 7 days, compared with the usual 30 to 60 days.
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